THere at purrfecttoy.store, our customers and their feline friends are important to us, and we want you to be completely happy with your purchase.
It’s important that you inspect your goods as soon as possible after they have been delivered.
If you are not satisfied with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us, and we will issue a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the same payment method used to purchase the goods.
Prior to returning the item, please contact us at (your email address) and we will guide you through our simple returns process.
Goods Damaged in Transit:
If an item is damaged in transit, you must contact us at (your email address) within 3 business days of receiving the damaged item. We will arrange to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods:
If you have received a faulty item, please contact us at (your email address) so that we can assist you. Timeframes for refunds on faulty goods may vary depending on the product.
Items That Cannot Be Returned:
In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened, unless the item is faulty. This includes items such as cat grooming tools, bedding, feeding accessories, and any products that come into direct contact with pets.
Our returns policy is in accordance with the European Directive on Distance Selling.